Empirical Networks, Ltd. is concerned with you, the customer. We will do our best to meet your needs in product support and service. If you have questions concerning the operation of the equipment or the services you purchased from our company, please contact Kevin Nodwell at 469.964.2014.

Our regular business hours are 8:00 am CST through 5:00 pm CST. Our NOC hours of operation are are 24 hours a day, 7 days a week, 365 days a year.

Note: If a product you purchased is under warranty by the manufacturer and needs service, contact us directly at 469.964.2014. Information will be provided for the direct contact responsible for the warranty.

Empirical Networks, Ltd. guarantees to make available equivalent replacement parts for products sold to state agencies for at least 3 years after a product is discontinued.